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refund & return policy

Last Updated: 14th Nov 2025

At Printician, customer satisfaction is important to us. Please read our policy for returns, replacements, and refunds.

1. Eligibility for Return/Replacement

Since most products are customized, returns are accepted only if:

  • The product arrived damaged

  • Wrong item was received

  • Print quality is incorrect

  • Customization is different from what was approved

Mandatory proof: Unboxing video + clear photos

Requests must be made within 48 hours of delivery.

2. Non-Returnable Items

We cannot accept returns for:

  • Customized mugs, t-shirts, pillows, frames, keychains, etc.

  • Orders with spelling/design mistakes from the customer

  • Damage caused after delivery

  • Dissatisfaction due to personal preference

3. Replacement Policy

If approved:

  • Replacement will be provided free of cost

  • The same product and design will be reprinted

  • Shipping time applies as per normal processing

4. Refund Policy

Refunds are approved only when:

  • Replacement is not possible

  • Product is out of stock

  • Order was cancelled before printing began

Refund timeline: 5–7 business days after approval.

5. Order Cancellation

Cancellations are allowed only before:

  • Designing starts

  • Printing begins

Once customization is in process, cancellation is not possible.

6. How to Request Return or Replacement

Email us with the following:

  • Order ID

  • Reason for return

  • Unboxing video + product images

Email: Printician@gmail.com
Phone: +91 9010635616

7. Contact Details

For any assistance:

Address: Kadiri, Andhra Pradesh – 515591
Email: Printician@gmail.com
Phone: +91 9010635616